Medical Reception Unit

This 3-day course is the core component of the popular 6-day Medical Reception course, which was proudly developed by the Australian Medical Association (WA) to meet industry requirements.

As a unit of the full Medical Reception Course participants will gain an understanding of the roles and duties of a Medical Receptionist.

This course unit can be completed in-house or in your own time via distance learning.

Recommended For:

People that are interested in establishing their careers as Medical Receptionists in the health and allied health sector.

Course Code: AMA006

Duration: 3 weeks (1 day per week)

Day: Friday

Location: AMA House 14 Stirling Highway Nedlands WA 6009

Contact Time Hours: 9:00am – 4:00pm

2018 Course Dates:

  • 25 May – 08 Jun
  • 03 Aug – 17 Aug
  • 02 Nov – 16 Nov

Medical Reception

  • Customer Servicing and communication
  • Medical reception duties
  • Medical records
  • Patient liaison
  • Occupational Health and Safety
  • Ethics and confidentiality
  • Investigations
  • Medical legal issues
  • Appointment book
  • Support Services


Medical Accounts

  • Health care systems of Australia
  • Medicare Australia
  • Fee structures
  • Processing accounts
  • Bulk-billing and private accounts
  • Work-related and motor vehicle injuries
  • Department of Veteran’s Affairs
  • Referrals


Computerised Medical Accounts (optional – at no extra charge)

  • Three hour session
  • Billing and receipting
  • Introduction to medical software
  • Patient database management
  • Appointment book
  • Smaller classes, separate days allocated


Computerised Medical Accounts training dates: Please contact us for available dates.

The learning outcomes achieved provide participants with a Statement of Attainment for the following Units of Competency:

  • BSBMED302: Prepare and process medical accounts
  • BSBMED303: Maintain patient records
  • BSBMED305: Apply the principles of confidentiality, privacy and security with the medical environment


Course Fee: $400

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