The qualification builds on the skills introduced in the HLT37315 Certificate III in Health Administration though it is not strictly required to complete the Certificate III prior to commencing studies in the Certificate IV.
Course Content
14 units are required to achieve this qualification as per the following:
CHCDIV001 Work with diverse people
This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.
HLTWHS003 Maintain work health and safety
This unit describes the skills and knowledge required to implement and monitor work health and safety (WHS) policies, procedures and work practices as part of a small work team.
BSBMED301 Interpret and apply medical terminology appropriately
This unit describes the performance outcomes, skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal / external clients in a medical environment; and to use appropriate advanced medical terminology.
BSBMGT403 Implement continuous improvement
This unit describes the skills and knowledge required to implement the organisation’s continuous improvement systems and processes. It covers using systems and strategies to actively encourage the team to participate in the process, monitoring and reviewing performance, and identifying opportunities for further improvements.
BSBLDR402 Lead effective workplace relationships
This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management and team members.
CHCLEG001 Work legally and ethically
This unit describes the skills and knowledge required to identify and work within the legal and ethical frameworks that apply to an individual job role.
BSBCUS401 Coordinate implementation of customer service strategies
This unit describes the performance outcomes, skills and knowledge required to advise on, carry out and evaluate customer service strategies, including the design of improvement strategies based on feedback.
BSBCUS402 Address customer needs
This unit describes the skills and knowledge required to manage an ongoing relationship with a customer over a period of time. This includes helping customers articulate their needs and managing networks to ensure customer needs are addressed.
BSBCUS403 Implement customer service standards
This unit describes the skills and knowledge required to contribute to quality customer service standards within an organisation.
BSBHRM404 Review human resources functions
This unit describes the performance outcomes, skills and knowledge required to undertake research that supports work across a range of human resources functional areas. This is a foundation unit for any person wishing to pursue competency in human resources and provides a sound basis for working across various human resources functional areas.
BSBMGT402 Implement operational plan
This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.
BSBLED401 Develop teams and individuals
This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.
BSBHRM405 Support the recruitment, selection and induction of staff
This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.
BSBLDR403 Lead team effectiveness
This unit defines skills, knowledge and outcomes required to plan and supervise the performance of the team and develop team cohesion.
This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.
Self Paced Learning
Each participant will be provided with a series of learner guides for their respective units. The learner guides are easy to follow with some graphics included and a good source of information to aid the self-paced learning. On completion of the learner guides, assessments are then conducted. AMA trainers / assessors are contactable at any time by telephone or email.
Course Fee (non-traineeship): $2,450.00* (price may reduce in case of credit transfer/national recognition of units)
Course Fee (traineeship): $2,100.00** (concession rates may apply). The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student Service and Resource fees.
*Payment for this qualification is spread over four equal instalments of $612.50, collected in three month intervals as outlined below.
**Traineeship eligibility requirements apply. To find out more, visit our Traineeships page
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