HLT33215

Certificate III in Health Support Services

This certificate is designed to consolidate and expand the skills and knowledge of those who have completed the HLT23215 Certificate II in Health Support Services.

Course Content

  • Cleaning, food services, client movement
  • First aid
  • Infection control
  • Occupational safety and health
  • Working with challenging behaviour

Learning Outcomes

On completion of this course participants will be able to:

  • Recognise and address hazards in the workplace
  • Assist clients in a professional manner
  • Undertake a range of varied tasks requiring discretion and judgement

Recommended For

The program is targeted for Health Support Workers in a Hospital or residential aged care environment including:

  • Patient care assistants
  • Orderly services
  • Waste disposal
  • Food services
  • Cleaning
  • Laundry
  • Stores

15 units are required to achieve this qualification as per the following:

  • 6 Core units
  • 9 Elective units as prescribed by the Training Package packagfing rules.
  • Up to 3 units can be selected from any endorsed Training Package and must be relevant to the work outcome.

CORE UNITS

CHCCOM005 Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIV001 Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

HLTINF001 Comply with infection prevention and control policies and procedures

This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.

HLTWHS001 Participate in work health and safety

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.

HLTWHS005 Conduct manual tasks safely

This unit describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner. This unit applies to all workers involved in manual handling tasks.

BSBWOR301 Organise personal work priorities and development

This unit describes the skills and knowledge required to organise own work schedules, to monitor and obtain feedback on work performance and to maintain required levels of competence.

ELECTIVES (MINIMUM 6 FROM THIS SECTION)

BSBFLM312 Contribute to team effectiveness

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team.  It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

BSBINN301 Promote innovation in a team environment

This unit describes the skills and knowledge required to be an effective and proactive member of an innovative team. It applies to individuals who play a proactive role in demonstrating, encouraging or supporting innovation in a team environment.

CHCCCS020 Respond effectively to behaviours of concern

This unit describes the skills and knowledge required to respond effectively to behaviours of concern of people. Skills are associated with handling difficult incidents rather than managing ongoing behaviour difficulties.

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.

CPPCLO4022A Organise and monitor cleaning operations

This unit specifies the outcomes required to organise and monitor work to maximise effectiveness of resource use in the cleaning industry. It covers identifying requirements of the work order based on extensive understanding  of the range of cleaning methods available and the associated use of equipment and chemicals. It also requires understanding of the client’s expectations and needs, and organising the resources needed for the cleaning operation. 

HLTFSE001 Follow basic food safety practices

This unit describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food.

HLTFSE005 Apply and monitor food safety requirements

This unit of competency describes the skills and knowledge required to control and monitor food safety and respond to non-conformance as required by the food safety program. This unit applies to food services workers who implement the requirements of the food safety plan.

HLTFSE007 Oversee the day-to-day implementation of food safety in the workplace

This unit describes the skills and knowledge required to supervise the day-to-day implementation of the food safety program across the entire business, process or food handling area.

CPPCLO3016A: Wash furniture and fittings

This unit of competency specifies the outcomes required to wash furniture and fittings. This function is usually part of client specifications for periodic rather than routine cleaning and covers a range of surface types and cleaning methods. 

ELECTIVES (MAXIMUM OF 3 UNITS FROM THIS SECTION)

CPPCLO3001 Maintain hard floor surfaces

This unit of competency specifies the outcomes required to clean and maintain hard floor surfaces, selecting the required equipment, chemicals and methods in order to perform the task safely and efficiently.

HLTAID003 Provide first aid

This unit describes the skills and knowledge required to provide a first aid response to a casualty. The unit applies to all workers who may be required to provide a first aid response in a range of situations, including community and workplace settings.

HLTFSE002 Provide ward or unit based food preparation and distribution services

This unit describes the skills and knowledge required to distribute and collect menus, prepare minor meals and refreshments, plate meals, distribute meals and provide general housekeeping functions.

HLTHSS005 Undertake routine stock maintenance

This unit describes the skills and knowledge required to maintain predetermined stock levels of supplies, consumables, equipment and other store items at ward, unit, sub-store or departmental level. This unit applies to a variety of health or community service roles involving stock maintenance.

HLTHSS006 Collect and manage linen stock at user-location

This unit describes the skills and knowledge required to collect soiled linen from user-locations, deliver soiled linen to a designated holding area, distribute clean linen and maintain economic linen stock levels at user-locations. This unit applies to health or community service roles involving laundry service.

HLTHSS007 Handle medical gases safely

This unit describes the skills and knowledge required to handle medical gas equipment in a safe manner within the health care environment. This unit applies to a variety of health or community service roles involving handling medical gases.

MSTLA2010 Prepare products for storage or despatch

This unit of competency covers the skills and knowledge required to compile, pack and consign orders according to transportation or storage requirements. The unit of competency applies to operating procedures, including packing, storage, despatch and inspecting equipment prior to packing.

This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.

Self Paced Learning

 

Each participant will be provided with a series of books, each containing a cluster of units. The books are easy to follow with some graphics included to help during the Training Program. On completion of the books, assessments are then conducted. First Aid must be completed in the classroom. AMA trainers / assessors are contactable at any time by telephone or email.

Course Fee (non-traineeship): $2,600.00* (price may reduce in case of credit transfer/national recognition of units)

Course Fee (new worker traineeship): $2,300.00** (concession rates may apply)

 

*Payment for this qualification is spread over four equal instalments of $650.00, collected in three month intervals as outlined below.  

  1. The first instalment is due upon receipt of enrolment, and once paid will give students access to their first set of units.
  2. After three months, or if a student requests access to new units earlier, students will be invoiced for the second instalment and upon payment will gain access to their next set of units.
  3. This process will continue until all four instalments are paid and the qualification is completed.

 

**Traineeship eligibility requirements apply. To find out more, visit our Traineeships page

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