HLT23215

Certificate II in Health Support Services

This qualification reflects the role of workers who provide support for the effective functioning of health services.  At this level workers complete tasks under supervision involving known routines and procedures or complete routine but variable tasks in collaboration with others in a team environment.

Course Content

  • Communication in health or community services
  • Infection control
  • Occupational safety and health
  • Basic food services and cleaning

Learning Outcomes

On completion of this course participants will be able to:

  • Recognise and address hazards in the workplace
  • Assist clients in a professional manner
  • Undertake a range of varied tasks requiring discretion and judgement in a Health Support Services

Recommended For

The program is targeted for Health Support Workers in a Hospital or community services environment including:

  • General maintenance
  • Orderly services
  • Waste disposal
  • Food services
  • Cleaning
  • Laundry
  • Stores

12 units are required to achieve this qualification as per the following:

  • 4 Core units
  • 8 Elective units, consisting of:
  • At least 7 units fom the electives listed below
  • Up to 1 elective can be selected from any endorsed Training Package or accredited course

CORE UNITS

CHCCOM005 Communicate and work in health or community services

This unit describes the skills and knowledge required to communicate effectively with clients, colleagues, management and other industry providers.

CHCDIV001 Work with diverse people

This unit describes the skills and knowledge required to work respectfully with people from diverse social and cultural groups and situations, including Aboriginal and/or Torres Strait Islander people.

HLTINF001 Comply with infection prevention and control policies and procedures

This unit describes the skills and knowledge required to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions and responding to infection risks.

HLTWHS001 Participate in workplace health and safety 

This unit describes the skills and knowledge required for workers to participate in safe work practices to ensure their own health and safety, and that of others.

ELECTIVES (CHOOSE AT LEAST 7 UNITS FROM HERE)

BSBFLM312 Contribute to team effectiveness

This unit describes the skills and knowledge required to contribute to the effectiveness of the work team.  It involves planning with the team to meet expected outcomes, developing team cohesion, participating in and facilitating the work team, and communicating with the management of the organisation.

BSBWOR203 Work effectively with others

This unit describes the performance outcomes, skills and knowledge required to work in a group environment promoting team commitment and cooperation, supporting team members and dealing effectively with issues, problems and conflict.

CHCCCS010 Maintain a high standard of service

This unit describes the skills and knowledge to deliver and maintain a high standard of service. This unit applies to workers in a range of community services and health contexts where direct support services are provided.

CHCDIV002 Promote Aboriginal and/or Torres Strait Islander cultural safety

The unit describes the skills and knowledge required to identify Aboriginal and/or Torres Strait Islander cultural safety issues in the workplace, model cultural safety in own work practice, and develop strategies to enhance cultural safety.

CPPCLO2001A  Maintain hard floor surfaces

This unit  specifies the outcomes required to clean hard floor surfaces and applies to both manual and mechanical methods of cleaning hard floor surfaces. It requires the abilityto assess the extent of a cleaning task through understanding client requirements.

HLTHSS005 Undertake routine stock maintenance

This unit describes the skills and knowledge required to maintain predetermined stock levels of supplies, consumables, equipment and other store items at ward, unit, sub-store or departmental level. This unit applies to a variety of health or community service roles involving stock maintenance.

HLTHSS006 Collect and manage linen stock at user-location

This unit describes the skills and knowledge required to collect soiled linen from user-locations, deliver soiled

linen to a designated holding area, distribute clean linen and maintain economic linen stock levels at user-locations. This unit applies to health or community service roles involving laundry service.

HLTHSS007 Handle medical gases safely

This unit describes the skills and knowledge required to handle medical gas equipment in a safe manner within the health care environment. This unit applies to a variety of health or community service roles involving handling medical gases.

LMTLA2010A Prepare products for storage or despatch

This unit of competency covers the skills and knowledge required to compile, pack and consign orders according to transportation or storage requirements. The unit applies to operating procedures, including packing, storage, despatch and inspecting equipment prior to packing.

HLTWHS005 Conduct manual tasks safely

This unit describes the skills and knowledge required to recognise potentially hazardous manual tasks, and then to prepare for and complete those tasks in a safe manner. This unit applies to all workers involved in manual handling tasks

HLTFSE001: Follow basic food safety practices – This unit describes the skills and knowledge required to comply with personal hygiene, maintain food safety, contribute to cleanliness of food handling areas and dispose of food.

HLTHSS003: Perform general cleaning tasks in a clinical setting – This unit describes the skills and knowledge required to perform general cleaning duties to maintain a clinical area in a clean, tidy and fit for use condition. This unit applies to a variety of workers in the community services and health industry

BSBITU201 Produce simple word processed documents

This unit describes the skills and knowledge required to correctly operate word processing applications in production of workplace documents.

BSBITU202 Create and use spreadsheets

This unit describes the skills and knowledge required to correctly create and use spreadsheets and charts using  spreadsheet software.

This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.

Self Paced Learning

Each participant will be provided with a series of books, each containing a cluster of units. The books are easy to follow with some graphics included to help during the Training Program. On completion of the books, assessments are then conducted. First Aid must be completed in the classroom. AMA trainers / assessors are contactable at any time by telephone or email.

Course Fee (non-traineeship): $1,950.00* (price may reduce in case of credit transfer/national recognition of units)

Course Fee (new worker traineeship): $1,650.00** (concession rates may apply)

 

*Payment for this qualification is spread over four equal instalments of $487.50, collected in three month intervals as outlined below.

  1. The first instalment is due upon receipt of enrolment, and once paid will give students access to their first set of units.
  2. After three months, or if a student requests access to new units earlier, students will be invoiced for the second instalment and upon payment will gain access to their next set of units.
  3. This process will continue until all four instalments are paid and the qualification is completed.

 

**Traineeship eligibility requirements apply. To find out more, visit our Traineeships page

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