Certificate IV in Leadership & Management

This qualification reflects the role of individuals who apply knowledge, practical skills and experience in leadership and management across a range of enterprise and industry contexts.

Individuals at this level display initiative and judgement in planning, organising, implementing and monitoring their own workload and the workload of others. They use communication skills to support individuals and teams to meet organisational or enterprise requirements.

They plan, design, apply and evaluate solutions to unpredictable problems, and identify, analyse and synthesise information from a variety of sources.

The qualification is delivered by AMA Training Services under a fee for service or Traineeship arrangement where the student is employed in a customer contact role and completes the program at their own pace. Each student is assigned a trainer / assessor who will mentor and support the student as they progress through the qualification. Student receive a set of learning guides covering the units of competency selected. Progressively as the student completes their learning guides and assignments, they will meet with their trainer / assessor who will assess their competency in a particular unit (s) of competency. The assessment process includes a combination of verbal questioning and discussion, demonstration, gathering a portfolio of evidence, assignments and supervisor verification.

Once all units of competency have been completed successfully, the trainee will receive their nationally recognized qualification.

Recommended For:

Individuals working in a leadership role providing guidance, support and leadership to others as well as assuming responsibility for their own performance.

AMA Training Services is a Study Loans accredited training provider, which gives eligible students the ability to spread the cost of their studies over a period of up to four years. (see more about Study Loans in the Course Fee section below).

12 units are required to achieve the Certificate III in Business  as per the following::

· 5 Core units plus

· at least 4 Group A units 

· for the remaining units

  • up to 3 units may be selected from Groups A & B
  • if not listed, up to 2 units may be selected from a, Certificate III or Certificate IV or Diploma from this or any other currently endorsed Training Package qualification or accredited course.

The AMA Certificate III in Business comprises the following units.


BSBLDR411 – Demonstrate leadership in the workplace

BSBLDR413 – Lead effective workplace relationships

BSBOPS402 – Coordinate business operational plans

BSBXCM401 – Apply communication strategies in the workplace

BSBXTW401 – Lead and facilitate a team

Group A Units

BSBWHS411 – Implement and monitor WHS policies, procedures and programs

BSBLDR412 – Communicate effectively as a workplace leader

BSBLDR414 – Lead team effectiveness

BSBPEF402 – Develop personal work priorities

BSBSTR401 – Promote innovation in team environments

Group B Units

BSBOPS404 – Implement customer service strategies

BSBWRT411 – Write complex documents


This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.

Self Paced Learning


This is an alternative option for those that are unable to attend classroom based training. Each participant will be provided with a series of books, each containing a cluster of units. The books are easy to follow with some graphics included to help during the Training Program. On completion of the books, assessments are then conducted. First Aid must be completed in the classroom. AMA trainers / assessors are contactable at any time by telephone or email.

Course Fee (non-traineeship): $2,450.00* (price may reduce in case of credit transfer/national recognition of units)

*Payment for this qualification is spread over four equal instalments of $612.50, collected in three month intervals as outlined below.  

  1. The first instalment is due upon receipt of enrolment, and once paid will give students access to their first set of units.
  2. After three months, or if a student requests access to new units earlier, students will be invoiced for the second instalment and upon payment will gain access to their next set of units.
  3. This process will continue until all four instalments are paid and the qualification is completed.


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