BSB41015

Certificate IV in Human Resources

This qualification reflects the role of individuals who work in a range of support positions in human resources management.

Job roles can include human resources assistant, human resources coordinator, human resources administrator, human resources officer, payroll officer.

The qualification is delivered by AMA Training Services under a fee for service or Traineeship arrangement where the student is employed and completes the program at their own pace. Each student is assigned a trainer / assessor who will mentor and support the student as they progress through the qualification. Student receive a set of learning guides covering the units of competency selected. Progressively as the student completes their learning guides and assignments, they will meet with their trainer / assessor who will assess their competency in a particular unit (s) of competency.

The assessment process includes a combination of verbal questioning and discussion, demonstration, gathering a portfolio of evidence, assignments and supervisor verification.

10 units are required to achieve this qualification as per the following:

  • 6 Core units
  • 4 Elective units

 

CORE UNITS

BSBHRM403 – Support performance management process

This unit describes the performance outcomes, skills and knowledge required to assist in the effective implementation of a performance management system and to facilitate employee performance.

BSBHRM405 – Support the recruitment, selection and induction of staff

This unit describes the performance outcomes, skills and knowledge required to execute tasks associated with the recruitment cycle.

BSBHRM404– Review human resources functions

This unit describes the performance outcomes, skills and knowledge required to undertake research that supports work across a range of human resources functional areas. This is a foundation unit for any person wishing to pursue competency in human resources and provides a sound basis for working across various human resources functional areas.

BSBWRK411– Support employee and industrial relations procedures

This unit describes the performance outcomes, skills and knowledge required to work with employee and industrial relations policies and procedures. The unit covers communicating and implementing employee relations policies and procedures that meet statutory and legislative requirements, assisting in dealing with employee relations conflicts and issues, and generally working towards a harmonious industrial relations climate in the workplace.

BSBWHS401 – Implement and monitor WHS policies, procedures and programs to meet legislative requirements

This unit describes the performance outcomes, skills and knowledge required to implement and monitor the organisation’s work health and safety (WHS) policies, procedures and programs in the relevant work area in order to meet legislative requirements.

BSBLDR402 – Lead effective workplace relationships

This unit defines skills, knowledge and outcomes required to use leadership to promote team cohesion. It includes motivating, mentoring, coaching and developing the team and forming the bridge between the management and team members. 

GROUP A ELECTIVE UNITS (MINIMUM 2 UNITS REQUIRED FROM GROUP A)

BSBRSK401 – Identify and apply risk management processes

This unit describes the performance outcomes, skills and knowledge required to identify risks and to apply established risk management processes to a subset of an organisation or project’s operations that are within the person’s own work responsibilities and area of operation.

BSBADM405 – Organise meetings

This unit describes the performance outcomes, skills and knowledge required to organise meetings including making arrangements, liaising with participants and developing and distributing meeting related documentation.

BSBREL401 – Establish networks

This unit describes the performance outcomes, skills and knowledge required to develop and maintain effective work relationships and networks. It covers the relationship building and negotiation skills required by workers within an organisation as well as freelance or contract workers.

BSBCUS402 – Address customer needs

This unit describes the performance outcomes, skills and knowledge required to manage the ongoing relationship with a customer, which includes assisting the customer to articulate their needs, meeting customer needs and managing networks to ensure customer needs are addressed.

BSBLED401 – Develop teams and individuals

This unit describes the performance outcomes, skills and knowledge required to determine individual and team development needs and to facilitate the development of the workgroup.

BSBCUS403 – Implement customer service standards

This unit describes the performance outcomes, skills and knowledge required to contribute to quality customer service standards, and to support personnel to implement customer service standards and systems within the organisation.

BSBINN301 – Promote innovation in a team environment

This unit describes the performance outcomes, skills and knowledge required to be an effective and proactive member of an innovative team.

BSBITU304 – Produce spreadsheets

This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software. 

GROUP B ELECTIVE UNITS (CHOOSE A MAXIMUM OF 2 UNITS)

BSBMKG413 – Promote products and services

This unit describes the performance outcomes, skills and knowledge required to coordinate and review the promotion of an organisation’s products and services.

BSBMKG414 – Undertake marketing activities

This unit describes the performance outcomes, skills and knowledge required to plan, implement and manage basic marketing and promotional activities.

BSBMGT402 – Implement operational plan

This unit describes the performance outcomes, skills and knowledge required to implement the operational plan by monitoring and adjusting operational performance, producing short term plans for the department/section, planning and acquiring resources and providing reports on performance as required.

BSBWOR404 – Develop work priorities

This unit describes the performance outcomes, skills and knowledge required to plan one’s own work schedules, to monitor and to obtain feedback on work performance and development. It also addresses the requirement to take responsibility for one’s own career planning and professional development.

BSBMGT401 – Show leadership in the workplace

This unit describes the performance outcomes, skills and knowledge required to work with teams and individuals, their standard of conduct and the initiative they take in influencing others. At this level, work will normally be carried out within routine and non-routine methods and procedures which require the exercise of some discretion and judgement.

BSBLDR401 – Communicate effectively as a workplace leader

This unit describes the skills and knowledge required to communicate effectively as a workplace leader, including understanding the context, choosing methods of communication to suit the audience, and follow up.

This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.

Self Paced Learning

This is an alternative option for those that are unable to attend classroom based training. Each participant will be provided with a series of books, each containing a cluster of units. The books are easy to follow with some graphics included to help during the Training Program. On completion of the books, assessments are then conducted. First Aid must be completed in the classroom. AMA trainers / assessors are contactable at any time by telephone or email.

Course Fee (non-traineeship): $2,450.00* (price may reduce in case of credit transfer/national recognition of units)

Course Fee (traineeship): $1,650.00 (concession rates may apply)

 

* Payment plans are available

**Traineeship eligibility requirements apply. To find out more, visit our Traineeships page

We are sorry, please select the full course details for booking your seat.