Certificate IV in Human Resources Management

This qualification reflects the role of individuals who work in a range of support positions in human resources management.

Job roles can include human resources assistant, human resources coordinator, human resources administrator, human resources officer, payroll officer.

The qualification is delivered by AMA Training Services under a fee for service or Traineeship arrangement where the student is employed and completes the program at their own pace. Each student is assigned a trainer / assessor who will mentor and support the student as they progress through the qualification. Student receive a set of learning guides covering the units of competency selected. Progressively as the student completes their learning guides and assignments, they will meet with their trainer / assessor who will assess their competency in a particular unit (s) of competency.

The assessment process includes a combination of verbal questioning and discussion, demonstration, gathering a portfolio of evidence, assignments and supervisor verification.

AMA Training Services is a Study Loans accredited training provider, which gives eligible students the ability to spread the cost of their studies over a period of up to four years. (see more about Study Loans in the Course Fee section below).


12 units are required to achieve the Certificate IV n Human Resource Management as per the following::

· 6 Core units plus

· at least 2 Group A units 

· at least 2 Group B units

· for the remaining 2 units

  • up to 2 units may be selected from Groups A – B
  • if not listed, up to 2 units may be selected from a, Certificate III or Certificate IV or Diploma from this or any other currently endorsed Training Package qualification or accredited course.

The AMA Certificate IV in Human Resource Management comprises the following units.


BSBHRM411 – Administer performance development processes

BSBHRM412 – Support employee and industrial relations

BSBHRM413 – Support the learning and development of teams and individuals

BSBHRM415 – Coordinate recruitment and onboarding

BSBHRM417 – Support human resource functions and processes

BSBWHS411 – Implement and monitor WHS policies, procedures and programs

Group A Units

BSBCMM412 – Lead difficult conversations

BSBHRM414 – Use human resources information systems

Group B Unit

BSBOPS403 – Apply business risk management processes

BSBOPS405 – Organise business meetings

Other units

BSBLDR413 – Lead effective workplace relationships

BSBTEC302 – Design and produce spreadsheets


This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.


This qualification can be completed as part of an on-the-job traineeship for new workers. Visit our traineeships to see if you are eligible for this delivery method.

Self Paced Learning

AMA courses may include face to face in person or online sessions. Access to course content is via our learning management system (LMS). The LMS allows you to see courses organised into units and within each unit to see resources and formal assessments. You will submit assessments into the LMS. AMA trainers / assessors are contactable at any time by telephone or email.

Course Fee (non-traineeship): $2,450.00* (price may reduce in case of credit transfer/national recognition of units)

Course Fee (traineeship – varies based on unit selection): Indicative cost: $826.20 (concession rates may apply). The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment. Additional fees may apply such as Student Service and Resource fees.


*Payment for this qualification is spread over four equal instalments of $612.50, collected in three month intervals as outlined below.  

  1. The first instalment is due upon receipt of enrolment, and once paid will give students access to their first set of units.
  2. After three months, or if a student requests access to new units earlier, students will be invoiced for the second instalment and upon payment will gain access to their next set of units.
  3. This process will continue until all four instalments are paid and the qualification is completed.


**Traineeship eligibility requirements apply. To find out more, visit our Traineeships page

AMA Training Services is a Study Loans accredited training provider. This course can be completed under a Study Loans arrangement by eligible students, allowing you to complete the course and pay for it over an extended period of time. To find out more, visit the Study Loans website.

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