Certificate IV in Business

This qualification reflects the role of individuals who use well developed skills and a broad knowledge base in a wide variety of contexts.

They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job roles can include administrator, payroll officer.

The qualification is delivered by AMA Training Services under a fee for service or Traineeship arrangement where the student is employed in a clerical / administrative role and completes the program at their own pace. Each student is assigned a trainer / assessor who will mentor and support the student as they progress through the qualification. Student receive a set of learning guides covering the units of competency selected. Progressively as the student completes their learning guides and assignments, they will meet with their trainer / assessor who will assess their competency in a particular unit (s) of competency. The assessment process includes a combination of verbal questioning and discussion, demonstration, gathering a portfolio of evidence, assignments and supervisor verification.


Once all units of competency have been completed successfully, the trainee will receive their nationally recognized qualification.


12 units are required to achieve the Certificate IV in Business  as per the following::

· 6 Core units plus

· at least 2 Group A units 

· for the remaining units

  • up to 4 units may be selected from Groups A – J
  • if not listed, up to 2 units may be selected from a, Certificate III or Certificate IV or Diploma from this or any other currently endorsed Training Package qualification or accredited course.

The AMA Certificate IV in Business comprises the following units.


BSBCRT411 – Apply critical thinking to work practices

BSBTEC404 – Use digital technologies to collaborate in a work environment

BSBTWK401 – Build and maintain business relationships

BSBWHS411 – Implement and monitor WHS policies, procedures and programs

BSBWRT411 – Write complex documents

BSBXCM401 – Apply communication strategies in the workplace

Group A Units

BSBPEF402 – Develop personal work priorities

BSBPEF403 – Lead personal development

Group B Unit

BSBHRM413 – Support the learning and development of teams and individuals

Group D units

BSBOPS402 – Coordinate business operational plans

BSBOPS404 – Implement customer service strategies

BSBMKG434 – Promote products and services



This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.


This qualification can be completed as part of an on-the-job traineeship for new workers. Visit our traineeships to see if you are eligible for this delivery method.

Self Paced Learning

AMA courses may include face to face in person or online sessions. Access to course content is via our learning management system (LMS). The LMS allows you to see courses organised into units and within each unit to see resources and formal assessments. You will submit assessments into the LMS. AMA trainers / assessors are contactable at any time by telephone or email.

Course Fee (non-traineeship): $2,450.00* (price may reduce in case of credit transfer/national recognition of units)

Course Fee (traineeship – new worker): $858.60** (concession rates may apply). Additional fees may apply such as Student Service and Resource fees.

The student tuition fees are indicative only and are subject to change given individual circumstances at enrolment.

*Payment for this qualification is spread over four equal instalments of $612.50, collected in three month intervals as outlined below.  

  1. The first instalment is due upon receipt of enrolment, and once paid will give students access to their first set of units.
  2. After three months, or if a student requests access to new units earlier, students will be invoiced for the second instalment and upon payment will gain access to their next set of units.
  3. This process will continue until all four instalments are paid and the qualification is completed.

**Traineeship eligibility requirements apply. To find out more, visit our Traineeships page

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