13 units are required to achieve this qualification as per the following:

· 2 Core units

· 5 Group A units must be selected 

· 4 Administration units from Cert III in Business

· 2 other elective units (from Cert II, III, or IV Business)

CORE UNITS

BSBWHS201 – Contribute to health and safety of self and others

This unit describes the performance outcomes, skills and knowledge required to participate in work health and safety (WHS) processes to protect own health and safety, and that of others.

BSBITU307 – Develop keyboarding speed and accuracy

This unit describes the performance outcomes, skills and knowledge required to develop keyboard skills with speed and accuracy using touch typing techniques.

GROUP A UNITS (MINIMUM 5)

BSBMED301 – Interpret and apply medical terminology appropriately

This unit describes the performance outcomes, skills and knowledge required to understand and respond to instructions; to carry out routine tasks and communicate with a range of internal / external clients in a medical environment; and to use appropriate advanced medical terminology.

BSBMED302 – Prepare and process medical accounts

This unit describes the performance outcomes, skills and knowledge required to provide advice to patients regarding fee structures and process referrals, and to prepare and process medical accounts for a range of patients.

BSBMED303 – Maintain patient records

This unit describes the performance outcomes, skills and knowledge required to maintain patient records within an existing medical records management system, under supervision. 

BSBMED304 – Assist in controlling stock and supplies

This unit describes the performance outcomes, skills and knowledge required to provide assistance in stock control processes within a medical environment. This involves assisting in maintaining stock levels, storing stock, stocktaking and disposing of out of date stock.

BSBMED305 – Apply the principles of confidentiality, privacy and security within the medical environment

This unit describes the performance outcomes, skills and knowledge required to apply principles and requirements relating to confidentiality, privacy and security to own work within the medical environment.

GROUP B UNITS (MINIMUM 4)

BSBITU314 – Design and produce spreadsheets

This unit describes the performance outcomes, skills and knowledge required to develop spreadsheets through the use of spreadsheet software.

BSBITU312 – Create electronic presentations

This unit describes the performance outcomes, skills and knowledge required to design and produce electronic presentations for speakers, for self access and for online access.

BSBADM307– Organise schedules

This unit describes the performance outcomes, skills and knowledge required to manage appointments and diaries for personnel within an organisation, using manual and electronic diaries, schedules and other appointment systems.

BSBITU313 – Design and produce digital text documents

This unit describes the performance outcomes, skills and knowledge required to design and develop predominantly text based documents using advanced features of work processing software.

BSBWRT301 – Write simple documents

This unit describes the performance outcomes, skills and knowledge required to plan, draft and review a basic document before writing the final version.

GROUP C UNITS 

BSBADM311 – Maintain business resources

This unit describes the skills and knowledge required to determine, administer and maintain resources and equipment to complete a variety of tasks.

BSBCMM301 – Process customer complaints

This unit describes skills and knowledge required to handle formal and informal negative feedback and complaints from customers.

BSBINM302 – Utilise a knowledge management system

This qualification is typically completed within a 12 month period though it can take longer if completed as part of an on-the-job traineeship program.

Traineeship

This qualification can be completed as part of an on-the-job traineeship for new workers. Visit our traineeships to see if you are eligible for this delivery method.

Self Paced Learning

Each participant will be provided with a series of books, each containing a cluster of units. The books are easy to follow with some graphics included to help during the Training Program. On completion of the books, assessments are then conducted.  AMA trainers / assessors are contactable at any time by telephone or email.

Course Fee (non-traineeship): $2,200.00* (price may reduce in case of credit transfer/national recognition of units)

Course Fee (traineeship – new worker): $1,365.00 (concession rates may apply)

Course Fee (traineeship – existing  worker): $4,000.00 (concession rates may apply)

*Payment for this qualification is spread over four equal instalments of $550.00, collected in three month intervals as outlined below.  

1. The first instalment is due upon receipt of enrolment, and once paid will give students access to their first set of units.
2. After three months, or if a student requests access to new units earlier, students will be invoiced for the second instalment and upon payment will gain access to their next set of units.
3. This process will continue until all four instalments are paid and the qualification is completed.

**Traineeship eligibility requirements apply. To find out more, visit our Traineeships page